Announcing the winners of the 2023 Solver of The Year Awards

At Snap Send Solve, we are thrilled to unveil the exceptional winners of our 2023 Solver of the Year Awards. It's our pleasure to shine a spotlight on the outstanding Solvers who have made a positive impact across Australia and Aotearoa New Zealand this year.

We carefully collected and analysed data from both Snaps and ratings throughout 2023, awarding winners only when criteria were met.

Join us in celebrating the remarkable achievements of these Solvers who have gone above and beyond to make a meaningful difference in their communities.

Australia-wide

New Zealand

NSW / ACT

Victoria

Queensland

Western Australia

Northern Territory

South Australia

Tasmania

Snapper’s Choice Award

This was a fun one! Thousands of Snappers voted after we put the call out to our Snapper community, asking them to vote on the Solvers that particularly impressed them in 2023.

Customer Experience Award

These Solvers achieved the highest percentage of Snap status updates combined with the highest overall communication star rating.

Community Engagement Award

These Solvers have the highest percentage of Snappers relative to population size.

Inclusive Excellence Award

These winning Solvers had the highest solve rate for accessibility-related incident types, such as the Accessibility category and damaged pavements.

The following are the Australian national winners of each category.

Top 10 Councils Award:

City of South Perth - WA

City of Rockingham - WA

City of Port Adelaide Enfield - SA

Camden Council - NSW

Shire of Kalamunda - WA

City of Holdfast Bay - SA

City of Norwood Payneham + St Peters - SA

City of Gosnells - WA

City of Burnside - SA

City of Marion - SA

Snapper’s Choice Award: Telstra

Customer Experience Award: City of Ballarat (VIC)

Community Engagement Award: Winton Shire Council (QLD)

Inclusive Excellence Award: City of Rockingham (WA)

The following are the Aotearoa New Zealand winners of each category.

Top 10 Councils Award:

Central Hawke’s Bay District Council

Waimakariri District Council

Hurunui District Council

Whanganui District Council

Queenstown-Lakes District Council

Christchurch City Council

Grey District Council

Timaru District Council

Palmerston North City Council

Dunedin City Council

Snapper’s Choice Award: Christchurch City Council

Customer Experience Award: Orion New Zealand Ltd

Community Engagement Award: Hurunui District Council

Inclusive Excellence Award: Selwyn District Council

Snapper’s Choice Award: Inner West Council

Customer Experience Award: Waverley Council

Community Engagement Award: Waverley Council

Inclusive Excellence Award: Campbelltown City Council

Snapper’s Choice Award: East Arnhem Regional Council

Customer Experience Award: Nhulunbuy Corporation

Community Engagement Award: Katherine Town Council

Inclusive Excellence Award: Katherine Town Council

Snapper’s Choice Award: Brisbane City Council

Customer Experience Award: Fraser Coast Regional Council

Community Engagement Award: Winton Shire Council

Inclusive Excellence Award: City of Moreton Bay

Snapper’s Choice Award: City of West Torrens  

Customer Experience Award: City of Charles Sturt

Community Engagement Award: Adelaide City Council

Inclusive Excellence Award: City of Port Adelaide Enfield

Snapper’s Choice Award: Burnie City Council  

Customer Experience Award: Clarence City Council

Community Engagement Award: Burnie City Council

Inclusive Excellence Award: City of Launceston

Snapper’s Choice Award: Whitehorse City Council

Customer Experience Award: City of Ballarat

Community Engagement Award: City of Port Phillip

Inclusive Excellence Award: Baw Baw Shire Council

Snapper’s Choice Award: City of Swan

Customer Experience Award: City of Swan

Community Engagement Award: City of Swan

Inclusive Excellence Award: City of Rockingham

Do your bit, on the go.

Anywhere in Australia or Aotearoa New Zealand, anytime.