How it works
We connect communities to problem-solving authorities.
You spot an issue and send a Snap
From potholes and dumped rubbish, to power outages and abandoned shopping trolleys, if you see it you can Snap it!
We'll notify the responsible Solver
We take the guess-work out of reporting local issues. We'll make sure your Snap ends up with the right people.
They'll get to work fixing the issue
We connect to our Solver network. With our 90%+ Solve rate, your Snap is well on its way to getting Solved.
for duty
What is a Snapper?
A Snapper is a community hero, armed with nothing but a smartphone and a passion for making a difference. Snappers don't just glance over the cracks in their neighborhoods; they shine a spotlight on what needs fixing. They give a Snap about their community, and know that many hands make light work.
Join our family of 500k+ active Snappers and help keep shared spaces clean, safe and great to be in.
Our Snappers
"The whole idea is really good."
It's so easy to use, anybody with a smartphone can do it."
"I've found it super, super efficient."
"Magically, things just get sorted - it's amazing!"
"A really good way to get straight to the council."
Snapper FAQs
For over 10 years, we've provided a free and easy reporting platform to all Aussies and New Zealanders. Learn more about how we work and find answers to our most common questions below.
Snap Send Solve allows you to send reports to all councils in Australia and New Zealand, along with a number of other Solvers including utilities such as water and power providers, telcos, supermarket retailers, universities and state government departments.
Most Solvers receive reports for free. In addition, a number of Solvers are Enterprise Subscribers. Learn more about some of our Subscribing authorities.
Snap Send Solve is available in Australia and New Zealand. You can use it anywhere in Australia and New Zealand from major cities to remote areas. You can download our app on the App Store or Google Play. We recommend running the latest version available in the App Store or Google Play Store.
Not working? Your device may not be supported by our app or have region restrictions. Check if your device is set to a country outside of Australia and New Zealand.
It’s free to download and send reports using Snap Send Solve. Simply download our app from the App Store or Google Play. Remember mobile data fees from your carrier may apply. If you’re an organisation who’d like to find out more about using our platform, you can find more information about our Enterprise offering.
Want to learn more about how Snap Send Solve makes money? Read more about Our Business Model.
Even if you’re not a Solver, if your mission aligns with Snap Send Solve, we’d love to hear from you. If your organisation promotes civic responsibility, environmentalism, or user-friendly design, get in touch.
Snap Send Solve partners have included:
Reach out to contact@snapsendsolve.com and let’s discuss how we can improve shared spaces — everywhere.
You can report a variety of issues using Snap Send Solve. Basically, Snap Send Solve can be used to draw attention to anything you notice in your community that needs fixing.
Common issues reported on Snap Send Solve include:
- Abandoned cars or vehicles
- Abandoned trolleys
- Animal-related issues
- Accessibility issues
- Communication equipment pits and lids
- Dumped rubbish and litter
- Graffiti
- Illegal parking
- Noise ( for example barking dogs, loud music)
- Overgrown vegetation ( for example noxious weeds, overgrown bushes)
- Pavements and roads
- Playground equipment
- Street lights
- Street cleaning
- Trees
- Water and sewer issues
If you need to report an issue and you can’t find it in the list, select the General Request incident type.
Do you have an idea for an incident type we should add to Snap Send Solve? We’d love to hear from you, please get in touch with us.
The Snap Send Solve team works hard to provide free and easy reporting to all Australians and New Zealanders. This means that we only charge organisations if they wish to receive additional functionality, customisations or integration with our platform.
This additional functionality means that organisations can request additional information about an incident, so that Snapped issues get Solved faster. Some examples of Enterprise customers Solving better include:
- Removing manual data entry through CRM integration, speeding up issue resolution
- SMS alerts sent to officers in the field, e.g. parking officers who can receive and Solve reports faster and on the go
- Being able to prioritise time-sensitive reports after requesting additional information from Snappers, such as ‘is this graffiti offensive?’
- Detailed data and insights to help identify hotspots in the community and implement prevention measures
Every local council receives Snaps from our app for free. Some local councils choose to pay for a Snap Send Solve Enterprise licence. This means they have the option to integrate Snap Send Solve reports into their systems. They can also access a variety of additional features and customisations to make the solving process even more efficient.
Non-council organisations also pay to receive Snap Send Solve reports. These include telcos, water authorities, trolley retailers, power companies etc. Some of these organisations receive reports for free depending on their impact on bettering the shared spaces around us.
What is a Solver?
Solvers are the behind-the-scenes champions keeping our neighbourhoods in tip-top shape. From local Councils and power companies to water authorities and roads management, they're the ones making sure everything runs smoothly across our shared spaces.
Thinking about getting your organisation on board with Snap Send Solve? Check out the features we have to offer.
your service
Solver FAQs
For over 10 years, we've provided a free and easy reporting platform to all Aussies and New Zealanders. Learn more about how we work and find answers to our most common questions below.
Learn how to add your organisation's reference number to a Snap Send Solve report via our in-depth guide.
Find out how to easily reassign reports not meant for your organisation by visiting our in-depth guide.
Learn what you can do when you access a Snap Send Solve report by visiting our in-depth guide.
To have full access to our Snap Send Solve Portal, your organisation will need to have a Snap Send Solve subscription. If you’re an Enterprise Solver and you’d like new users to access our Portal, please reach out to your Account Executive or email us contact@snapsendsolve.com.
Want to sign up to Snap Send Solve or learn more about our product? Request a demo.
Yes, absolutely! The app you love to use in your community is available for your business. We work with many organisations including universities and golf clubs to manage their internal operations.
If you want to learn more, please get in touch and we’ll happily walk you through our platform.
The trusted reporting tool for Australian and New Zealand organisations
