How it works

We connect communities to problem-solving authorities.

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About Our Platform

The Snap Send Solve platform sends reports of local issues to 850+ Solvers across Australia and Aotearoa New Zealand.
This includes all local councils, water authorities, power companies, government organisations, telcos, universities, and retailers with shopping trolleys.

Over 500,000 users have reported more than 3 million issues with photos, descriptions, geolocation and more, for free.

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How do we keep the Snap Send Solve app free?

For over 10 years, we've provided a free and easy reporting platform to all Aussies and New Zealanders. Learn more about how we work and find answers to our most common questions below.

Who pays for Snap Send Solve?

Every local council receives Snaps from our app for free. Some local councils choose to pay for a Snap Send Solve Enterprise licence. This means they have the option to integrate Snap Send Solve reports into their systems. They can also access a variety of additional features and customisations to make the solving process even more efficient.

Non-council organisations also pay to receive Snap Send Solve reports. These include telcos, water authorities, trolley retailers, power companies etc. Some of these organisations receive reports for free depending on their impact on bettering the shared spaces around us.

How do we make money?

The Snap Send Solve team works hard to provide free and easy reporting to all Australians and New Zealanders. This means that we only charge organisations if they wish to receive additional functionality, customisations or integration with our platform.

This additional functionality means that organisations can request additional information about an incident, so that Snapped issues get Solved faster. Some examples of Enterprise customers Solving better include:

The trusted reporting tool for
Australian and New Zealand organisations

View All SolversHow Solvers Use Snap Send Solve

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If you'd like to speak to someone about Snap Send Solve the platform, please fill out the form below:

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Do your bit, on the go.

Anywhere in Australia or Aotearoa New Zealand, anytime.