2024 Solver Of The Year Winners

Announcing the winners of the 2024 Solver of The Year Awards

At Snap Send Solve, we are thrilled to unveil the exceptional winners of our 2024 Solver of the Year Awards. It's our pleasure to shine a spotlight on the outstanding Solvers who have made a positive impact across Australia and Aotearoa New Zealand this year.

We carefully collected and analysed data from both Snaps and ratings throughout 2024, awarding winners only when criteria were met. Join us in celebrating the remarkable achievements of these Solvers who have gone above and beyond to make a meaningful difference in their communities.

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Snapper’s Choice Award

This award is extra special because it comes straight from the Snap Send Solve community. Thousands of Snappers cast their votes to recognise the Solvers who have truly made a difference in their shared spaces.

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Customer Experience Award

These outstanding Solvers earned top honours by achieving the highest percentage of Snap status updates and receiving stellar communication star ratings from their communities.

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Digital Community Award

This award celebrates the Solvers with the highest percentage of Snappers in their community, showcasing their commitment to empowering residents to create real change in their communities.

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Inclusive Excellence Award

These exceptional Solvers have demonstrated an unwavering commitment to addressing accessibility-related issues, ensuring that their shared spaces are welcoming and safe for everyone in their communities.

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Top 5 Solvers Award

These Solvers have achieved the highest overall star ratings by region, highlighting their exceptional commitment to addressing local issues and creating better, more connected communities.

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New Zealand

The following are the Aotearoa New Zealand winners of each category.

Snapper’s Choice Award

Christchurch City Council

“Keeping the city beautiful and clean.” - Violet

Customer Experience Award

‍ Grey District Council

“Each of my requests have been successfully managed in a timely manner.” - Jack

Digital Community Award

Selwyn District Council

Inclusive Excellence Award

‍Auckland Transport

"Fast repairs to potholes.” - Kuzzy

Top 5 Solvers Award (In alphabetical order) 

• Ashburton District Council
• Christchurch City Council
• Hurunui District Council
• Palmerston North City Council
• Waimakariri District Council

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New South Wales / ACT

The following are the New South Wales and ACT winners of each category.

Snapper’s Choice Award

Sydney Water

“Always quickly responds to issues.” - C

Customer Experience Award

Queanbeyan-Palerang Regional Council

Digital Community Award

Waverley Council

"They resolved and fixed the footpath issue in a timely manner after I Snapped the problem.” - Frank

Inclusive Excellence Award

The Council of the Shire of Hornsby

“They were so quick to respond/fix.” - Negin

Top 5 Solvers Award (In alphabetical order) 

• Albury City Council
• Camden Council
• Penrith City Council
• The Hills Shire Council
• Waverley Council

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Victoria

The following are the Victorian winners of each category.

Snapper’s Choice Award

Hume City Council

“Super impressed with the swift response. Also the action to get these snaps solved. Once solved I was sent a message to say the snap was actioned.” - A

Customer Experience Award

Ballarat City Council

“Always rectify.” - MJ

Digital Community Award

City of Port Phillip

“They are fast, communicate well and have fixed every issue I reported.” - Kym

Inclusive Excellence Award

Yarra Ranges Council

“Got my message, let me know quickly, solved the problem within a few days, told me about it.” - Dave

Top 5 Solvers Award: (In alphabetical order) 

• Alpine Shire Council
• Campaspe Shire Council
• Manningham Council
• Moorabool Shire Council
• Northern Grampians Shire Council

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Tasmania

The following are the Tasmanian winners of each category.

Snapper’s Choice Award

Hobart City Council

Customer Experience Award

Clarence City Council

“Every action was looked at, fixed if possible, or i was phoned to say why it wasn’t.” - Tewy

Digital Community Award

Burnie City Council

Inclusive Excellence Award

Burnie City Council

Top 5 Solvers Award (In alphabetical order) 

• Clarence City Council
• Glenorchy City
• Kingborough
• Launceston City
• West Tamar Council

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Queensland

The following are the Queensland winners of each category.

Snapper’s Choice Award

City of Moreton Bay

“Everything I have reported via the app has been resolved promptly. Of special note, I was genuinely impressed how quickly they removed some graffiti I reported earlier in the year. Well done.” - Mark

Customer Experience Award

Winton Shire Council

Digital Community Award

Winton Shire Council

Inclusive Excellence Award

City of Moreton Bay

“I know if I send a snap to Moreton City, it will be resolved.” - Knoop

Top 5 Solvers Award (In alphabetical order) 

• Bundaberg Regional Council
• Cairns Regional Council
• South Burnett Regional Council
• Sunshine Coast Regional Council
• Western Downs Regional Council

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South Australia

The following are the South Australian winners of each category.

Snapper’s Choice Award

‍City of Tea Tree Gully

“They communicated straight away and fixed the problem as quickly as possible.” - Nicola

Customer Experience Award

‍City of Charles Sturt

“They fixed a very damaged footpath within 3 days. Very impressed with the speed in which it was done.” - M

Digital Community Award

Adelaide City Council

“Solved the non disability parked in disability issue probably around 20/25 mins after I reported it.” - S

Inclusive Excellence Award

‍City of Port Adelaide Enfield

“Very quick to solve the problem.” - B

Top 5 Solvers Award (In alphabetical order) 

• City of Burnside
• City of Holdfast Bay
• City of Marion
• City of Port Adelaide Enfield
• City of Unley

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Western Australia

The following are the Western Australia winners of each category.

Snapper’s Choice Award

‍ City of Swan

“They fix things in a very prompt manner.” - V

Customer Experience Award

‍Shire of Wyndham-East Kimberley

Digital Community Award

City of Swan

Inclusive Excellence Award

City of Melville

Top 5 Solvers Award (In alphabetical order) 

• City of Gosnells
• City of Greater Geraldton
• City of Joondalup
• City of Mandurah
• City of South Perth

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Northern Territory

The following are the Northern Territory winners of each category.

Snapper’s Choice Award

‍Katherine Town Council

“On to it straight away, very quick & efficient, always keeping me updated on progress of my Snap Send Solve until completed/solved, or they pass onto correct Department if I am not sure, always call, txt or e-mails until job finished!” - A

Customer Experience Award

‍East Arnhem Regional Council

Digital Community Award

‍Katherine Town Council

Inclusive Excellence Award

‍City of Darwin

Top 5 Solvers Award (In alphabetical order) 

• Alice Springs Town Council
• City of Darwin
• City of Palmerston
• East Arnhem Regional Council
• Nhulunbuy Corporation

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