Deflecting Duplicate Requests - Solver Sessions with City of Glen Eira

Featuring insights from the City of Glen Eira, discover how to eliminate request overload and streamline issue resolution. 

Are duplicate service requests slowing your teams down? When the same issue gets reported multiple times, it clogs up workflows, eats into resources, and delays fixes for your community.

Join us on 14 May for a live webinar with Snap Send Solve’s Head of Product, Pete Collins, and Kiran Nagra, Customer Experience Coordinator from Glen Eira City Council. 

You'll hear directly from Kiran from Glen Eira City Council, as he shares the real-world impact of duplication on their teams—from volume across channels to the root causes and day-to-day workarounds.

We’ll also introduce our new Duplicate Detection feature—part of our Solver Intelligence roadmap—and how it's designed to help your teams respond faster, with less manual handling.

Handling service requests shouldn’t feel like Groundhog Day. Spotting and managing them early helps your teams move faster, stay focused, and deliver better shared spaces for your community. 

What if your Snapper community could be part of the solution?

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What You’ll Learn:

✔ Why deduplication is a growing challenge for local councils

✔ How our latest duplicate deflection algorithm release identifies and links reports with smart logic

✔ A sneak peek into what else is coming in our new Solver Intelligence release schedule

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Who Should Attend?

Customer service teams and managers handling community reports and service requests.

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Featuring:

Kiran Nagra, Customer Experience Coordinator from Glen Eira City Council.

Hosted by: Pete Collins, Head of Product

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Date: 14 May | 12:00 PM AEST (UTC+10)

12:30 PM LHST (UTC+10:30)

11:30 AM ACST (UTC+9:30)

10:45 AM ACWST (UTC+8:45)

10:00 AM AWST (UTC+8)

2:00 PM NZST (UTC+12)