Communicate to customers in-app and watch your satisfaction ratings soar.
Send in-app messages to keep your community informed, engaged, and satisfied—all within our seamless platform.
Real results from real customers
The City of Ballarat has revolutionised their customer service using Snapper Messaging.
After setting up customisable message templates designed to keep their community updated on service requests, their latest ratings speak for themselves.
With over 2,700 active reporters in their community, and more than 1,300 service requests receiving ratings, customers continue to share their positive experience since the strategic update 12 months ago.
The result? Achieving an impressive over 4-star satisfaction rating that demonstrates the power of effective communication.
Why Choose Snapper Messaging?
Stick to your customer's preferred communication
Keep all your customer interactions in one place. No more switching between emails and phone calls—communicate with the customer directly within our Portal.
Create time with templates
Consistent, professional responses are simple to deliver with customisable message templates. Your trusted messaging, your way.
Set expectations and establish transparency
Give your community the updates they want, right where they need them. Customers receive notifications within the timeline of their specific Snap Send Solve report, creating a clear communication trail.
Evolve your customer experience
Watch your satisfaction ratings climb as you deliver timely, transparent updates to your community.
Ready to improve your ratings
Just fill out the form, and our commercial solutions team will get in touch to chat about how we can help you.
Book a demo
We'll be in touch to share more about Snap Send Solve and learn how we can help your organisation.
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